Return & Refund Policy

1. Order Cancellation Rules

At flagshiip.com, we support order cancellation requests based on different payment and processing statuses, aiming to bring flexible and worry-free shopping experience for customers who purchase our hair clip and hair accessory products.
Unpaid Orders
For any unpaid hair accessory orders, users can independently cancel the order in the background of the member account at any time. If you encounter operational problems or need manual assistance, you can also contact our customer service team to complete order cancellation.
Paid Orders
Successfully paid orders can apply for free cancellation and full refund within 48 hours after order submission. Once our warehouse starts product quality inspection, packaging processing or official shipment, the order will enter the logistics circulation link and cannot be cancelled any longer. To apply for cancellation of a paid order, please send a request to our official email in a timely manner: service@flagshiip.com.

2. Return & Exchange Eligibility

We provide a considerate 30-day free return and exchange service for all hair clip and hair accessory products. The valid period starts from the date when you sign for the package. Customers can apply for return or exchange due to product quality problems, delivery errors or non-human-induced defects.
To ensure standardized after-sales processing, all returned products must meet the following conditions:
  • The hair clip product is unused, free from wear, scratch, extrusion damage and artificial damage, and retains the original brand-new state;
  • The original official packaging, accessories, tags and explanatory cards are complete and intact without loss or damage;
  • The after-sales application is formally submitted within 30 days after package delivery and signing;
  • Valid order information and purchase voucher can be provided for verification;
  • All return and exchange behaviors must be approved by our official customer service in advance. We refuse to accept unauthorized blind return parcels.

3. Standard Return & Exchange Application Process

If your purchased hair accessories meet the after-sales return and exchange conditions, please follow the standardized process to apply, so as to ensure efficient review and processing:
Send an application email to our official customer service mailbox service@flagshiip.com, with the core information attached as follows: exclusive order number, specific name and quantity of products to be returned or exchanged, detailed description of after-sales reasons (such as style mismatch, quality defects, logistics damage, etc.). If the product has appearance damage, functional problems or missing accessories, please attach clear real photos or detailed defect videos of the product and package.
After our team reviews and approves your application, we will send you the official return address and delivery precautions by email. Please complete the product return delivery within 7 working days after obtaining the return qualification, and feed back the logistics tracking number to us in a timely manner to facilitate parcel docking and inspection.

4. Return Shipping Fee Specification

The bearing rule of return freight is divided into personal reasons and merchant liability reasons, with clear and standardized division as follows:
Customer-Borne Freight
If the return and exchange demand is caused by the customer's personal subjective reasons, including but not limited to personal preference change, inappropriate style matching, wrong size selection, unintended purchase and other non-quality problems, the customer shall independently bear the return logistics expenses. The specific return freight is affected by product size, weight and delivery area, with a single item cost ranging from 3 EUR to 10 EUR.
Merchant-Borne Freight
If the returned hair clip products have factory quality defects, manufacturing flaws, delivery errors (wrong style, missing parts), or new damage caused by logistics transportation, which affect normal use, all return shipping fees shall be fully borne by us. We will provide free product replacement, full refund or other reasonable after-sales solutions according to the actual situation.

5. Official Refund Processing Mechanism

After we receive your returned parcel and complete manual inspection and verification of the product status, we will initiate the refund process immediately. The refund will be returned to your original payment account through the original payment channel within 5 working days. After the refund is successfully processed, you will receive an official refund confirmation email automatically.
Please note that the final arrival time of the refund funds is subject to the processing cycle of your bank institution or third-party payment platform, and there may be a reasonable time delay.
Rules for Partial Refund Deduction
In the following non-qualified return situations, we will implement reasonable partial refund deduction according to the actual damage degree:
  • The product is damaged, worn or deformed due to artificial use, improper storage and private disassembly;
  • The original official packaging, brand tags, matching accessories and other supporting items are lost, damaged or incomplete, which affects secondary sales.

6. Handling of Overdue or Unreceived Refunds

If you do not receive the refund funds within the expected time after the refund is completed, please troubleshoot according to the following steps first: check the balance and bill details of the original payment account again; consult your bank card issuing bank or payment platform customer service to confirm the fund arrival status. If the problem is still not resolved after self-inspection, please contact our official email for verification and assistance, and we will check the refund record for you in a timely manner.

7. Official After-Sales Contact Information

For all consultation demands related to order cancellation, product return, exchange and refund, please contact us through the exclusive after-sales channels below:
Email: service@flagshiip.com
Phone:  +1 (989) 682-2410