FAQ
Q: Are flagshiip hair clip products safe and skin-friendly for daily wear?
A: Definitely yes! All hair clips and hair accessories from flagshiip.com are crafted with premium skin-friendly and non-toxic raw materials. Every product has passed strict internal quality testing and safety inspection, featuring non-allergenic, odor-free, smooth burr-free surface and gentle touch. Our accessories will not hurt your scalp, damage your hair strands or cause skin irritation, fully suitable for long-term daily wear for adults and kids.
Q: How long will I receive my order after purchase?
A: We will arrange order confirmation and product packaging within 1–3 working days after your payment is verified. For local Hong Kong orders, delivery usually takes 2–5 working days. For international shipments to other regions, the delivery period is about 7–20 working days. The actual delivery time is subject to local logistics efficiency, customs clearance progress and regional transportation conditions.
Q: Is real-time order tracking available for all purchases?
A: Yes, we support full-process order tracking service for all orders. Once your package is dispatched from our warehouse, you will receive an official shipping notification email containing a unique tracking number and logistics query link. You can check the real-time transportation status and package location anytime via the official logistics platform.
Q: What should I do if the hair clip is damaged, defective or incomplete upon arrival?
A: If you receive damaged, defective, flawed products or missing accessories due to logistics transportation or factory production problems, please feel free to contact our customer support team within 7 calendar days after receiving the goods. Kindly attach clear photos or short videos of the problematic products and package, and send them to our official email: service@flagshiip.com. We will verify your case quickly and provide free replacement, full refund or other reasonable after-sales solutions as soon as possible.
Q: Does flagshiip provide global shipping service?
A: We offer worldwide shipping services covering most countries and regions around the globe. Please kindly note that any applicable customs clearance fees, import tariffs, value-added taxes and other miscellaneous charges incurred by cross-border logistics shall be borne by the customer, which are not included in our product price and shipping fee.
Q: Can I modify or cancel my submitted order?
A: You can apply for order cancellation or information modification for free within 3 working days before your order is officially packaged and shipped. Once the order enters the packaging and delivery process, modification or cancellation will no longer be supported. If you have relevant demands, please contact our customer service team at the first time for assistance.